The mission of the Hamilton Police Service is to serve and protect in partnership with our communities. To help accomplish this, the Hamilton Police Service wants you to report crime. Reports are accepted by telephone, walking into Police Station and online.
All requests requiring immediate attention must be directed to: 911(emergency) or (905) 546-4925 (switchboard - non-emergency). Call 9-1-1 for medical, fire and police emergencies including crimes in progress. An emergency is any situation where people’s safety or property is immediately at risk. It is important that you only call 9-1-1 in emergency situations as using 911 for non-emergency situations limits access to the system.
Mobile Response: A mobile response will be provided for:
- Crimes in progress (against persons and property);
- Incidents where people’s safety is at risk;
- Incidents where suspects are at the scene or in the immediate area;
- Incidents where there is significant physical evidence to be gathered;
HPS has a Call Management Branch (CMB) that takes reports over the telephone. Certain non-emergency incidents have been identified that the report can be taken by telephone. The Communications Call Taker will take your name, address and phone number and send it to the CMB. Someone from the CMB will telephone you back to take the report.
- A report does not exist until you talk to someone from the CMB;
- You must have a return phone number available for the CMB to call you back;
- Try to keep your phone line clear so the CMB can reach you;
Some non-urgent reports can’t be taken by telephone. For these reports the Communications Call Taker will direct you to attend the closest police station for the report. Examples include:
- lost or stolen drugs,
- cheques or passports and
- fraud reports.
The Hamilton Police Service now supports Online Reporting for the following incidents :
- Mischief to Property Under $5,000
- Mischief to Vehicle Under $5,000
- Theft under $5,000
- Theft from Vehicle under $5,000
- Lost Property
Incidents involving suspects cannot be reported online.