In response to increased activity in its service territory by fraudsters, Alectra Utilities is alerting its customers to a continuing telephone scam in which they are being threatened with having their electrical service disconnected if they do not provide immediate payment through a cheque cashing service.
In the event customers receive a suspicious phone call, Alectra Utilities advises the following:
- Do not provide any personal information, including Alectra Utilities or credit card account numbers.
- Collect any information possible about the caller.
- Contact Alectra Utilities’ Customer Service department during regular business hours to report the incident.
If you believe you may be a victim of fraud or theft, please contact your local police department to report the incident.